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Starbucks Corporation (SBUX) Q3 2012 Earnings Report, Transcript and Summary

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Starbucks Corporation (SBUX)

Q3 2012 Earnings Call· Thu, Jul 26, 2012

$105.12

-0.34%

Starbucks Corporation Q3 2012 Earnings Call Key Takeaways

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Starbucks Corporation Q3 2012 Earnings Call Transcript

Operator

Operator

Good afternoon. My name is Latonia, and I will be your conference operator. At this time, I would like to welcome everyone to the Starbucks Coffee Company’s Third Quarter Fiscal Year 2012 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. (Operator Instructions) I will now hand the floor to JoAnn DeGrande, Director of Investor Relations. Thank you. Ms. DeGrande, you may begin the conference.

JoAnn DeGrande

Management

Thanks, Latonia. Good afternoon. Joining me on the call today is Howard Schultz, Chairman, President and CEO; Troy Alstead, CFO; and John Culver, President of our China and Asia Pacific business. This conference call will include forward-looking statements, which are subject to various risks and uncertainties that could cause our actual results to differ materially from these statements. Any such statements should be considered in conjunction with cautionary statements in our earnings release and risk factor discussions in our filings with the SEC, including our last annual report on Form 10-K. Starbucks assumes no obligation to update any of the forward-looking statements or information. Please refer to the financial statements accompanying the earnings release to find disclosures and reconciliations of non-GAAP financial measures mentioned on today’s call with their corresponding GAAP measures. Earnings release can be found on our website at www.starbucks.com under Investor Relations. As always, this conference call is being webcast, and an archive of the webcast will also be available on our website. Before I turn the call over to Howard, I would like to take this opportunity to make you aware of our Biennial Investor Conference, which will held on December 5 in New York. more details will be coming soon, but we hope to see you there and preserve that date on your calendar and we look forward to seeing you in early December. With that, let me turn the call over to Howard Schultz. Howard?

Howard D. Schultz

Management

Thank you, JoAnn and good afternoon everyone. I’m pleased to report the record third quarter results that Starbucks announced today, reflecting 19% EPS growth, 13% revenue growth, 7% U.S. comp growth and 6% global comp growth. While these numbers reflect a very strong quarter and on their own merit will be viewed positively. The fact is they fell short of our expectations, while unacceptable for me personally, and I can assure you to all of us at Starbucks, the quarter does however demonstrate the strength of Starbucks business and brand around the world and provide insight into the enormity of the global opportunity that lies ahead for all of us. With nearly 18,000 stores in 60 countries serving 60 million customers every week coupled with a rapidly growing, highly profitable, consumer packaged goods business. Starbucks today is a true multichannel global retailer that is both uniquely and ideally positioned to continue delivering solid, top, and bottom line performance to our shareholders into the future. Our record Q3 EPS of $0.43 represented a 19% increase over last year’s then record $0.36 per share and reflected the success of multiple innovative Channel Development initiatives and the continued profitable growth in our business in the key Americas and China and Asia-Pacific regions where comp growth was 7% and 12% respectively. I’m particularly pleased with the increasing operating leverage we are seeing, demonstrated by 120 basis point increase in our operating margin over last year and a 19% increase in EPS on a 13% increase in sales to a Q3 record of $3.3 billion in sales. All this translated into our 11th consecutive quarter of record operating results. Noteworthy is that we achieved our Q3 results despite high legacy commodity costs, primarily coffee, in a challenging, economic, and consumer headwind in most of the…

Troy Alstead

CFO

Thanks, Howard, and good afternoon, every one. Our fiscal third quarter results extend or run of record earnings to 11 consecutive quarters, and more importantly reflect a steady profit progression as we continue to grow traffic domestically, expand our retail footprint internationally and innovate in our Channel Development business. Howard spoke to the unprecedented external challenges that currently faced retailers, yet we continue to get consumers reasons for coming back to our stores and other reasons to try Starbucks for the first time. Whether its new offerings that resonate with customers in that service, our store partners provide or rewards that holds great value during fragile times like these. We continue to thoughtfully press forward on our blue print for profitable growth with great success. Today, I’ll provide more contexts on our third quarter performance as well as update you on our full year projection, then I’ll provide our initial outlook for fiscal 2013. Third quarter revenues grew to $3.3 billion, 13% higher than a year ago. Our 6% global comps were the largest driver of the growth with continued progress in our Channel Development business also contributing. Operating income of $492 million was 22% higher than last year, and 14% higher than last quarter. We’re seeing sales leverage continue to increase, while the high commodity cost that had been so impactful on our P&L over the past two years are easing. Commodity, primarily coffee still had a negative impact on our Q3 operating income of $38 million and 110 basis points on margin. but as anticipated that is lower than the first and second quarters and we expect the impact to further lessen in fourth quarter. Earnings per share grew 19% to a Q3 record of $0.43. This was $0.01 below the revised target range we provided in early…

John Culver

President

Thanks, Troy. Good afternoon everyone. I’m pleased to be joining the call today to discuss the record results for the China and Asia/Pacific regions. Our fastest growing regions made up of 12 markets more than 3,000 stores and nearly 50,000 partners who serve more than 9 million customers per week. As you can see from our results, the growth story in China and Asia/Pacific is becoming a meaningful component of the Starbucks growth story. The region continues to expand its contribution to total company profitability raising from 9% two years ago to nearly 13% this year-to-date. Today, we have a balanced portfolio driven by four significant geographies within the region. Each of these is in their own stage of growth led by the rapid expansion of China, our future second home market and including our partnerships in Japan, Korea and throughout Southeast Asia. This region has produced strong double-digit comps for 10 consecutive quarters, and while these levels are moderating to a more sustainable pace. I continue to have great confidence about our future performance given the investment we’ve made in our strong new store returns. Before I focus on our future, let me walk you through our third quarter results. Our financial performance met our high expectations as we delivered another strong quarter in the 30s. That is revenue growth of 31%, coupled with operating income growth of 37% and an operating profit margin of nearly 34%. These strong results were delivered while we continue to invest in a focused and disciplined way to further fuel the future growth for the region. On the revenue side of the equation as expected, we are evolving to a more balanced revenue growth model as quarterly comps normalized to the low to mid teen levels in the near-term. This natural shift is…

Troy Alstead

CFO

Thanks John. Channel Development had another stellar quarter and we’re beginning to see many of the complementary offerings within this business come together to drive growth. Revenue grew 45% in the third quarter to $316 million, up nearly $100 million over last Q3. Starbucks K-Cups which continued to grow share and distribution were the largest driver of the year-over-year increase. As Howard mentioned premium coffee is now the largest segment of the coffee markets with premium single-cup making up nearly 20% of the market. Starbucks though our K-Cup and VIA offering commands a nearly 22% share of the premium single-cup space. In the coming months, we’ll add Verismo to our product line up and is quickly expanding market. In the third quarter, we also saw meaningful growth in packaged coffee. Remember, we transitioned this business in-house more than a year-ago in March of 2011. So the increase in packaged coffee revenue this quarter was real year-over-year of sales growth. Including Seattle’s Best Coffee, nearly 32% of sales of premium packaged coffee in food, drug and mass channels in the third quarter belonged to Starbucks. That share is increasing and reflects the success we’ve had with the direct distribution model and the contribution from innovations such as Blonde Roast. Operating income for Channel Development in the third quarter was $86 million, a 25% increase over the same quarter last year, resulting in operating margin of 27.3% despite higher commodity cost which added 500 basis points of pressure in the quarter. We continue to be enthusiastic about the growth of our Channel Development business is driving, and how it’s contributing to our bottom line. In fact because of the results through the first three quarters of fiscal 2012, we are now targeting Channel Development margin slightly above our previous guidance of 25%…

Operator

Operator

Thank you. (Operator Instructions) Your first question comes from the line of Joe Buckley with Bank of America/Merrill Lynch.

Howard D. Schultz

Management

Hello. Operator, I can’t hear the question? Joseph Buckley – Bank of America/Merrill Lynch: Hello.

Howard D. Schultz

Management

Yep. Joseph Buckley – Bank of America/Merrill Lynch: Hi, can you hear me now?

Howard D. Schultz

Management

Yes, we can hear you Joe, go ahead. Joseph Buckley – Bank of America/Merrill Lynch: Okay, sorry about that. Troy, could you reconcile the comments about slowing U.S. growth and yet I think for the fourth quarter, you’re still focusing mid-single digit comps and that doesn’t seeing different from what you’re saying in terms of guidance for the third quarter, and the 7% number you just registered for the third quarter looked quite good, so I guess I’m little bit confused on the comment about the slowing U.S. numbers and then the mid-single digit comp growth forecast for the fourth quarter and for fiscal '13?

Troy Alstead

CFO

Thanks Joe. Here is how I would distinguish that is, we have been at the top end and even occasionally in quarters over the past couple of years above the mid-single digit range and comp growth as you know, and that continued with our 7% comp growth in the U.S. in the third quarter. As we moved into June, we continue to remain in that mid-single digit range, but not quite at the top end of it as or above it as we have been in recent quarter. So, as we move into the fourth quarter, it's important for me to just emphasize that we still expect to grow traffic in our stores. We still expect to expand margins in our business. We expect a very healthy improving AUV in our stores to record levels this year. All that will continue, now that's changed, but the growth trajectory is just slightly lower than that top end of that target range for that I’ve been talking about for quite some time. Joseph Buckley – Bank of America/Merrill Lynch: Okay. And is that the principal driver then behind the slower overall revenue growth or are there other factors that we should think about?

Troy Alstead

CFO

That's all – the revenue growth that we’ve retargeted for Q4 really is driven by that uncertainty that we're seeing in the month of June and in July in our U.S. business, and that's really driving that change right now. We continue to expect very strong growth in our Channels Development business as we move into the fourth quarter. China, Asia Pacific, the freight train continues rolling, perhaps even accelerating as we saw in the two year comp growth numbers in the third quarter. We've begun to be encouraged by the turnaround we're starting to see early days up in Europe. So, things are firing quite nicely for us, and we just have seen a bit of a downturn in the U.S. and we're cautious about that. Joseph Buckley – Bank of America/Merrill Lynch: Okay, thank you.

Operator

Operator

(Operator Instructions) Your next question comes from the line of Sharon Zackfia with William Blair. Sharon Zackfia – William Blair: Hi, good afternoon. I just wanted to ask actually a two-pronged question. First on the slowdown you're seeing in the U.S., just wondering if that's pretty broad based, or if you've seen it more in the afternoon. It seemed like the last slowdown, you saw more discretionary spending in your afternoon day-part. And then secondarily on the new store development, it just seems like you're a little bit behind on company-owned development in the U.S. There’s a lot that has to open here in the fourth quarter, so could you talk to us about the pipeline and your comfort in accelerating that into 2013?

Troy Alstead

CFO

Sure, Sharon. First of all on the pipeline, we have very high expectations for the number of stores that we'll open in this fourth quarter. It is quite a lot have been coming here very shortly. We’re extremely confident in targets we’ve laid out for store growth targets this year in all our geographies. And in fact, over the last two to three years with outstanding new store economics we’ve been producing across our geographies in the Americas and in China/Asia-Pacific we’ve been deepening our capabilities, deepening our governance, deepening our analytics, all preparing for this acceleration that we’re in the midst of right now. So we have a very, very healthy new store pipeline as we begin to move through this fourth quarter and into fiscal 2013 and great confidence in our ability to meet or exceed that target next year. In terms of the moderate, and I just want to emphasize the word moderate, traffic slowdown as we moved into June, it was really very broad-based. There's no individual part of the business or day-part that we can point to. There is no geography across the U.S. we can point to. There seem to have been just very broad-based overarching change in the consumer feel. Again, we continue to grow traffic very healthily in that June period. Just not quite at the – and as rapid a pace as we had in the periods prior to that. Sharon Zackfia – William Blair: Thank you.

Operator

Operator

Thank you. Your next question comes from the line of Michael Kelter with Goldman Sachs. Michael Kelter – Goldman Sachs:

Howard Schultz

Analyst · Michael Kelter with Goldman Sachs

Michael, I think that we believe strongly that 15% to 20% is achievable. I want to be careful not to say it’s conservative. I don’t think it is, but it takes a great deal of work across all our business to deliver that kind of consistent steady growth. What surprised us in Q3 was a very quick change in the month of June that even at the beginning of June had not really begun to be apparent to us. And so that did lead to us being surprised by how the quarter ended as we've said earlier. But given everything we see today, even with these trends in place, given what we know is coming in terms of product innovation, given our confidence in the holiday period that we have coming up, giving the momentum we have in China/Asia Pacific, the improving turnaround that we are seeing the early signs of in Europe, all those things give us confidence at this early stage in that 15% to 20% earnings target for next year.

Operator

Operator

Thank you. Your next question comes from the line of David Palmer with UBS. David Palmer – UBS: Thank you. My question is built upon those other questions. You’re talking about same-store sales having deteriorated lately, yet you're talking about us, the company holding mid-single digit type same-store sales over the next – not just the next quarter, but over the next year. Is there – I assume that the company is seeing a new level of stability at this new level of same-store sales, first, maybe you can address that. And also perhaps there are things that you see that you can do and that you have in your innovation pipeline that can really help assure that even if the environment does continue to deteriorate, that perhaps you can cause that same-store sales in the mid-single digits to be maintained in fiscal '13? Thanks.

Howard Schultz

Analyst · David Palmer with UBS

Dave, this is Howard. I think in a conversation like this it's very easy to use some words that can be misinterpreted. So let's just rewind the last five minutes or so, so there's no misunderstanding. We had 7% U.S. comp growth and 6% global comp growth for the quarter. We would take that any quarter over the 41 year history of the company. It's stunning accomplishment given the backdrop of the economic issues. What Troy said, and I think it's important to just to make sure there is no misunderstanding, we saw a moderate change in June, but the numbers that Starbucks now has are so big that a moderate change in transactions and comps can have a swift and acute change to the economics of our current quarter, and because it happened in June, we did not have the time or the nimbleness to really affect change. The pipeline for innovation that we have planned for fiscal '13 is probably a stronger pipeline as we ever had with center piece going to be Verismo for holiday, but that's just the beginning. I think we took a very conservative approach by lowering the estimate for Q4. It's responsible and it's the right thing to do. But let me reiterate on behalf of Troy and I, that we are completely locked in the hip that we believe strongly in the guidance that we've given for 2013, and if you look at the last four years since 2008, we've had a 11 consecutive quarters of record results.

Operator

Operator

Thank you. Your next question comes from the line of John Ivankoe with JPMorgan. John Ivankoe – JPMorgan: Hi, great, thank you. If I may Troy in the past you've kind of given us margins by segment or at least basis point increases on margin per segment in previous guidance and given various moving pieces in your business it would be great if we could have that and maybe just kind of again clarifying something that you've said earlier. The 4Q charges that you're contemplating if we're kind of transforming Europe in the fourth quarter and then in the first half of '13, are those numbers included in your guidance, and I know it's three things. But finally this is really, a question maybe for Howard as well, but you haven't shown leverage on the labor side at the U.S. store level in the past couple of quarters including this one, but also in previous one despite what has been very good comps in any other operating expense side. And I do understand that there’s been some staffing up around the peak morning day-part, but might we have an opportunity for labor to begin to turn around the other direction as you begin to lap some of those initiatives. So, three parts, margin by segment whether the charges are included and then opportunity to leverage labor?

Troy Alstead

CFO

Okay. John, I'll take the first two, and then perhaps Howard and/or Cliff will jump into the last part of your question. First of all, through the margins by segment, we will provide our expectations to you as we get a little bit closer to fiscal '13. This is the time of year where [we haven’t had] the opportunity to give you our initial expectations given the many moving parts that we see, but I’ll just acknowledge we’re also deep in the mix of our own annual planning for this next fiscal year. So, it's a bit early for us to go much deeper than what we have for you. Now, I would anticipate by the time we get into our November earnings release, we'll update our guidance at that point in time with everything we know, including how we finished out fiscal '12, and that point in time, I’ll also give you a better sense of what we expect to happen in the coming year by segment. Now in terms of the potential Europe charges, and I want to emphasize potential. I called these out today to give you transparency to some deeper work that we're doing. It's work that's enabled by the fact that we are just say number of months now into leadership in Europe and this regional operating model that we've discussed with you before, it is really empowering much deeper local management, analytics and decision-making. We also now have several months into discontinuing economic climate in Europe that is just as the U.S. did several years ago, exposed our business to us in some different, more informative ways and helps us do this evaluation of the store portfolio. That work is underway. We don't know the answer yet. It's possible, possible that we could make some changes in equity and some changes in the store portfolio in this fourth quarter. The up to $20 million and that's an up to, it's not an estimate that it will be 20, but the up to $20 million that may occur in the fourth quarter is not included in my guidance for the fourth quarter. The potential carry-on of charges into next fiscal year and in my prepared comments I said that possibly an additional $10 million, and these are all just very broad ranges at this point in time, but possibly up to $10 million in fiscal '13 is roughly captured in the very big target range we have right now. So, '13, we're confident in the 15% to 20% earnings delivery, the fourth quarter because we were so specific on an EPS guidance range of $0.44 to $0.45 that if there are store closures to be had and charges associated with them, those would not be captured in that guidance already. Cliff, do you want to take the level question …

Cliff Burrows

Analyst · John Ivankoe with JPMorgan

Yeah, I'll just talk about [level] question, and we saw leverage in our store operating expenses of about 70 basis points and really pleased with the progress we're making there. We are operating at record productivity levels in terms of sales labor. We continue to work hard using lean practices and all the work we've done over the last three years to bring this discipline around having labor at the right time and we'll continue our work and I see us having continued opportunity to leverage.

Operator

Operator

Thank you. (Operator Instructions) Your next question comes from the line of Keith Siegner with Credit Suisse. Keith Siegner – Credit Suisse: I just want to follow-up on an answer from an earlier question, and Howard you had mentioned in talking about a swift and a key change at the end of June, and it happened quickly, you didn't have time to respond. I'm curious, in July we've had the launch of Refreshers. It’s been a big push, lots of media, there's lots of buzz around at least where we are here. With that push of product innovation and marketing, has that helped in terms of a response to that change? How has that been received and what has that done to trend, if you don't mind talking about it?

Howard Schultz

Analyst · Keith Siegner with Credit Suisse

The answer to the question is somewhat bifurcated. Refreshers is off to a very good start, both in our stores and in the 50,000 points of distribution and CPG, and we're very pleased with it and I think it's a big idea today and in the future. I just bifurcated because the traffic slowdown, the moderate traffic slowdown that we saw in June has somewhat continued in July. The difference in this quarter versus the last is that we had no time to respond. I can assure you that a response is coming in Q4 that we believe we’ll address some of the issues and we have other levers that we can use. But the marketing that we've done for Refreshers has achieved its objective. I think the tactic to drive incremental traffic at multiple day-parts is a different approach than trying to build awareness and create trial and loyalty for Refreshers. That's why I said the answer is somewhat bifurcated. But I think the reason we've taken the guidance down to Q4 is just to take a very conservative approach to ensure the fact that if this continues, we're in a position to meet the expectations that we’ve laid out today, but I want to assure everybody that there is a meeting going on every single morning at 7.00 AM in this building addressing yesterday's sales, diagnosing the issues, and then we're also, and I think this is important. You know I'm on the phone talking to many other heads of companies that are in the consumer retail space, and we're comparing notes about what's going on, and I think what we're all experiencing was very few exceptions Whole Foods being one of them, is that most – everyone one that we're talking to has almost a similar pattern that mirrors what we've just explained in June and July. So this is not a Starbucks issue. This is a macro problem. It's not an excuse we have to correct to quote on it, but we've got a fractured consumer confidence, and all of the things that you already know about, but we're confidence and we'll be able to navigate through it.

Operator

Operator

Thank you. Your next question comes from the line of Sara Senatore with Sanford Bernstein. Sara Senatore – Sanford Bernstein: Thanks. I have one question and then a follow-up. The first is on your license businesses internationally, one of the things that I noticed is that you actually got – pretty nice leverage on that other operating expenses line, pretty much across the Board and in some cases much better this quarter than the other quarter. I think a big piece of your strategy at least internationally in terms of margins has been the leveraging of that line as your units growth. So, I was just wondering if this – if we finally kind of hit that inflection point where we should start to see that really happening. And then my follow-up actually was on what you had said about obviously the step down in June and we haven't heard that from others. Did you see any regional variation within the country like just trying to figure out if there is any sense that there was any weather involved or anything that might – beyond just kind of that consumer really retrenched?

Howard Schultz

Analyst · Sara Senatore with Sanford Bernstein

We don't talk about weather at Starbucks, I can tell you that. So, there has not been any regional differences that we can identify and the people that we've talked to on the phone I have had the same response. I know Troy want to answer your question, I mean Troy made a comment that I just want to make sure everyone stood, and that is we're going to accelerate the licensing of stores in Europe, and if you look at the progress that Michelle and her team have made just in the last 90 days, it's fairly significant. We have our board meeting in the U.K. this year coming up in another month, and we're going to really I think focus our attention with great specificity on the learnings we head in the U.S. to help Michelle, but I think we’ve made great progress during the licensing acceleration is going to help that leverage line as well. Troy?

Troy Alstead

CFO

Yes Howard. Sara to your question and building-up on Howard's comments, licensing is a big part of our growth going forward, and as you know, we have historically built an infrastructure around the world ahead of the building of our store business. Very consciously often, occasionally, I would suggest that it's a little bit too far into that hurdle, but in the event as we have been addressing those issues, tightening up our capabilities, getting our model in the right places and are now prepared to accelerate that to us more meaningfully. We are beginning to see both – generally we would expect in the other operating expense line and also on our G&A line in the international segment to build and provide the leverage over time. It won't be the same leverage degree every single quarter, but certainly this trend line will be leveraged. It will begin to meaningfully see as we expand internationally and particularly focus on our licensed business. Sara Senatore – Sanford Bernstein: Thank you.

Operator

Operator

Thank you. Your next question comes from the line of Jeffrey Bernstein with Barclays. Jeffrey Bernstein – Barclays Capital: Great, thank you very much. Just following-up on the EMEA side as you talk about the portfolio reevaluation and potentially some closures in Western Europe. If you could just take a step back perhaps just wondering whether you view it more as Starbucks specific or macro driven? It would seem like there's potential for both. But if it's Starbucks specific, I'm just wondering perhaps what learnings you would apply to your other regions of the world that might be similar? If it is macro, I'm not sure why perhaps you wouldn’t fight through it and lead the charge in what seems like it would be a powerful long-term regional opportunity for you?

Howard Schultz

Analyst · Jeffrey Bernstein with Barclays

It's Howard again. Well first, I think we learned lots of lessons during the transformation of Starbucks in the U.S. business three, four years ago and those decisions looking back were based on making very tough choices about store closures and really rationalize the portfolio. And I think as we look today on the U.S. results, there is a direct correlation between closing those bad stores and taking your medicine. And looking back now, I think the strength and health of the U.S. portfolio is the strongest that it's been in decades. I think we want to take a similar approach in Europe, and I think we have an advantage. Michelle Gass who is now the President of EMEA was literally at my side during the transformation agenda and co-authored that strategy with me. So she's there and understands the game plan as well as anyone in the Company. Like any decision, there's always some self-induced mistakes that we have to [hold up to] and I think we made a few, but these are macro issues that have so much to do with things that are beyond our control. The austerity in Greece and Spain, the underlying issues outside of London and the U.K., the change in political leadership in France, all of these things have added to the lack of consumer confidence and we have to navigate through that and we're going to take advantage of it. I want to say something I think it is very important. We have great confidence that we are going to be able to turn Europe around. No one should doubt whatsoever that we're not going to be able to do this. It's not going to be a sprint. This is a long slog. The progress we made over the last 90 days is very encouraging, but we’re going to be sitting at this table and we're going to be announcing with you just as we did in the U.S. a significant turnaround in Europe over time. Jeffrey Bernstein – Barclays Capital: Thank you.

Operator

Operator

Thank you. Your next question comes from the line of John Glass with Morgan Stanley. John Glass – Morgan Stanley & Co. Inc.: Thanks. First, I just want to clarify that the source of the earnings miss in the third quarter potentially for us is mostly the U.S. It would seem to me not Asia, not the general development businesses. They all seem to have improved or at least relative to my expectations. Secondly, one of the hallmarks – if I could just, one of the hallmarks of Starbucks has been your ability to manage expenses over time and I understand maybe the slowdown happened quickly, but I would still think you would have that ability through fourth quarter, particularly in the next year to have some management of discretionary expenses that would give you greater degree of confidence. So can you talk about what discretionary expenses are flexible? You've got a lot of growth initiatives going on. Are there some that you're maybe willing to sacrifice in the short-term if you believe that it would help you get through this more challenging times? Can you talk about flexibility over the next 12 months as well as the source of that earnings miss? Thanks.

Troy Alstead

CFO

Sure. John. You're right, in that the miss to our expectations in the third quarter was largely, but completely driven by surprising change in the growth trajectory in the month of June in the U.S. That was, as Howard mentioned earlier, happened quick enough that we just had the ability to respond very meaningfully. Now, let me add on to that statement, so by saying that even with that slowing traffic, we leveraged our P&L very significantly in that month of June and in the third quarter. We picked up 120 basis points of margin improvement in the U.S. in the third quarter and adding despite the fact that the sales trajectory maintained growth throughout the quarter, but just not as rapid growth as we moved into June. So, it's very important to distinguish. We're talking about very moderate changes here that moved us off of our expectation. So, it still put us in a position to drive the top line and drive the bottom line even faster in that business. Absolutely nothing to do in Q3 or Q4 of what we're seeing in China and Asia Pacific, which is a freight train for us, the key to rolling very powerfully, double-digit growth as we opened in new markets. The volumes are coming in as strong or in many cases higher than what they are in the Tier 1 cities. The profitability is very, very strong and maintaining our capabilities are deep, and we keep moving quite nicely. In Channel Development, 45% of revenue growth in the third quarter, probably not much else I need to say. We are extremely confident of the portfolio of products we have there and our ability to continue that moment as we move. So, it's been a modern consumer environment in the U.S. that…

Operator

Operator

Thank you. Your next question comes from the line of Will Slabaugh with Stephens. Will Slabaugh – Stephens Inc.: Just wanted to ask quickly about the guidance one more time for fiscal 2013, just considering the rate of bottom line growth we're seeing now and what you're expecting in 4Q, just wondering what the puts and takes are from a sales down to a cost standpoint and considering you will have the coffee cost tailwind for next year. So, I guess my question more is just wondering what the offset is to the improving input cost for next year or if you're just being prudent with your guidance there for next year?

Troy Alstead

CFO

Well, I would suggest it's July and our fiscal year doesn’t start until October. So some of this is just were well, well in advance of that new fiscal year beginning. We do expect, as you know, some commodity benefit coming our way next year. We also have some very conscious strategic, great return on investments coming in the next year, including our leadership conference. We're thinking our way through investments that might allow us to accelerate growth in our emerging markets, which are extremely valuable to us. We're thinking our way through investments perhaps in Europe that will help us accelerate the turnaround in that region, and move us towards a very, very healthy place in that part of the world over time. So, early in our planning and all those things are weighing through our thinking. With that said, everything we see in our trends and in our plans leads us to have some confidence in a 15% to 20% range for next year, which is quite a broad range at this point in time, and allows us as we get into the year and into the analyst conference in December, which we hope we'll see you all at to fine-tune that estimate and manage it and report to you a little more as we go throughout the year. Will Slabaugh – Stephens Inc.: Thank you.

Operator

Operator

Thank you. Your next question comes from the line of Jason West with Deutsche Bank. Jason West – Deutsche Bank Securities: Just a quick clarification question. Troy, can you just clarify what you would define as a mid-single digit range of comps, just what that would entail? And then on the China comments, I'm just a little bit confused, I saw you guys made some comments that things had returned to more of a sustainable run rate, but then you're pointing to pretty healthy trends, double-digit sort of level continuing, if you could just clarify how we should be thinking about the China comps going forward?

Troy Alstead

CFO

Sure. Mid-single digit is consciously a bit of a range only because it's not unusual that it may move around a little bit. Certainly, I view the 7% we turned in this quarter in the U.S. in mid-single digit range, 6% which was our global number but if that were in 5% or 6% certainly in the mid single-digit range. So, I can't be much more precise than that, but that's how we think about it and that's what we would expect over the long-term. Those aren’t necessarily exact predictions for what we think happens this quarter or next year, but we do believe we have a healthy capability around innovation in our stores. We have continued opportunities to drive day-parts in our stores. We have continued opportunities through efficiencies and improving productivity in that busy morning day-parts. They put more volumes through there. We see no one in the sight that drive average unit volumes in our stores higher than they are today and we’ll continue pursuing those opportunities, and we think we can do that steadily with a very healthy kind of mid-single digit comp growth over time. In China, without getting to a specific comp growth prediction, I would just suggest that we think we are very, very early days in our development of China. We're very excited to have just passed the important milestone of 600 stores in China recently and yet that is just a small number in the big scheme of what this market will represent for us in terms of store count over time, in terms of the other store channels and consumer products and food service that we expect to be able to develop more meaningfully as time progresses and in terms of our ability to drive AUVs across Asia and in China through healthy comp growth over time. So no specific guidance for you beyond the kind of ranges that we’ve produced historically, but we think there's huge opportunity to keep driving that business forward.

Howard Schultz

Analyst · Jason West with Deutsche Bank

One more question, please.

Operator

Operator

Thank you. Your last question comes from the line of Matthew DiFrisco with Lazard. Matthew DiFrisco – Lazard Capital Markets: Thank you. Troy, my question I guess is a little bit more thinking about the business model going forward and during the last two years with all the coffee headwinds, you still put up 20% EPS and you had the high mid-single digit comps, and I guess the story was we're getting leaner and less comps and in a model where there's normalized commodities, we won't require as big of a comp to drive the earnings, especially when you see the high margin growth coming from the CPG business. I'm curious what is changing or how do we look at 2013 as far as you're giving guidance of mid-single digits whether that's four, five, six or seven? I would have thought in prior quarters you were setting up for a business model that probably could support even 20% or so EPS type growth, especially when you have the commodity tailwinds into 2013 as a net benefit to the overall cost. I'm just wondering, is this an innovation way down, is this a couple of years of building and investing or – and we're going to get to leverage eventually or is this is a model that requires always mid to high single-digit comps to get to the 15% to 20% model?

Troy Alstead

CFO

Matt, let me be clear. Absolutely nothing is changing in how we have built the model and navigated it and what we see coming in the next year. We've always said that coming out of the recovery period of 2008 and 2009, the bite of the apple in terms our ability to pull cost out of our structure to drive efficiency, those bites were naturally bigger in that first year and two and three and of course we took bigger step-ups in margin improvement in 2009 and in 2010 and 2011 and we expect even doing in 2012 for example. As we go forward from here, we have a long list of initiatives running efficiency around being leaner as we continue to go from here and better at what we do every day around driving the top line, about expanding day-parts. We have a longer list of things than we could ever get with any one particular quarter and it is that long list of efficiencies around the top line and managing the middle of P&L's that allow us to say with confidence that we have a long-term trajectory to drive leverage. We feel very confident of that and feel very good about that and I think we can sustainably drive that number forward and we'll have some commodity benefit coming our way in fiscal 2013. I would anticipate early days some additional commodity benefit coming to us in 2014, given the current commodity cycle as well. So, we think the combination of everything we're doing in the business and driving north of 10% revenue growth and 15% to 20% earnings growth, this is very, very healthy leverage point, and very healthy earnings growth for a company our size. Matthew DiFrisco – Lazard Capital Markets: Thank you very much.

JoAnn DeGrande

Management

This concludes our third quarter fiscal 2012 earnings call. Thank you very much for joining us today and we'll talk to you again in November.