Earnings Labs

Trane Technologies plc (TT)

Q4 2019 Earnings Call· Wed, Jan 29, 2020

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Transcript

Operator

Operator

Good morning. Welcome to the Ingersoll Rand 2019 Q4 and Full Year Earnings Conference Call. My name is Lindsay, and I will be your operator for the call. The call will begin in a few moments with the speaker remarks and then a Q&A session. [Operator Instructions] I would now like to hand the call over to Zac Nagle, Vice President of Investor Relations.

Zac Nagle

Analyst

Thanks, operator. Good morning, and thank you for joining us for Ingersoll Rand's Fourth Quarter 2019 Earnings Conference Call. This call is being webcast on our website at ingersollrand.com, where you'll find the accompanying presentation. We are also recording and archiving this call on our website. Please go to Slide 2. Statements made in today's call that are not historical facts are considered forward-looking statements and are made pursuant to the safe harbor provisions of federal securities law. Please see our SEC filings for a description of some of the factors that may cause our actual results to differ materially from anticipated results. This presentation also includes non-GAAP measures, which are explained in the financial tables attached to our news release. Joining me on today's call are Mike Lamach, Chairman and CEO; and Sue Carter, Senior Vice President and CFO. Also joining today's call is Chris Kuehn, Vice President and Chief Accounting Officer, who we recently announced will be succeeding Sue Carter as Chief Financial Officer after her planned retirement post closing of the Reverse Morris Trust transaction with Gardner Denver in early 2020. With that, please go to Slide 3, and I'll turn the call over to Mike.

Michael Lamach

Analyst

Thanks, Zac, and thanks, everyone, for joining us on the call today. Before we begin today, I'd like to take the opportunity to thank Sue for her many contributions to Ingersoll Rand over the past 6 years as CFO. She's been a terrific business partner and a leader of the finance organization. And while we'll miss her once she retires in the upcoming months, we certainly wish her well in her well-deserved retirement. I'd also like to welcome Chris Kuehn to the call as the future CFO of Trane Technologies. Chris has been a strong business partner and leader at Ingersoll Rand since he joined the company 5 years ago. Execution of this succession plan is well underway in order to ensure a smooth transition and he's well positioned for the role. Sue will be with us through the close of the RMT transaction, and we're happy to have both Sue and Chris participate on the call today. Turning to Slide 3, I'd like to start out today's call with a brief overview of our global business strategy that's enabling us to consistently deliver strong financial results for our shareholders. As we continue to progress towards the close of the RMT transaction and prepare to transition to a pure-play climate company, our strategy remains unchanged. At its core, our strategy is at the nexus of environmental sustainability and impact, which are strong secular tailwinds for our business. The world is continuing to urbanize while becoming warmer and more resource-constrained as time passes. At our core, we are focused on and excel at reducing the energy intensity in buildings, reducing greenhouse gas emissions, reducing waste of food and other perishable goods, and we excel in our ability to generate productivity for our customers, all enabled by technology. Unless you think the…

Michael Lamach

Analyst

Thanks, Sue. Please go to Slide 21. The last topic of interest is related to transport refrigeration. While this is a preliminary view based on available forecasts and our internal estimates, I'll cover both what we are currently anticipating for the major end markets for the Transport business and what we expect to see for our Thermo King business specifically. Given the complexity of this topic, we've significantly expanded the level of disclosure on our TK business for the purpose of this discussion. We hope this will be useful in better understanding our outlook for the market and for our TK business. We expect the transport markets to move through a short-term correction period in 2020. We're expecting to see steep declines in North American trailer and APU and mid-single-digit declines in truck. These businesses account for approximately 40% of our TK business. We currently expect the decline to be most significant in the first quarter where the market faces tougher comparisons to solid growth in the first quarter of 2019 but to remain challenging throughout 2020. We're also expecting to see a high single-digit decline in our European, Middle East and Africa trailer business with a steep decline in the first half of the year and recovery in the second half. The truck business in EMEA is expected to be lumpy but flat for the overall year. What's shown as the all other market for TK reflects aftermarket parts, marine, bus, rail, air and a few of the relatively smaller regional markets where market forecasts are not as robust as in North America or Europe. However, for these markets, we're currently expecting modest growth of low single-digit to mid-single-digit growth in 2020. We believe we have the opportunity to outperform the overall markets in 2020, in part by leveraging…

Operator

Operator

[Operator Instructions] Our first question comes from Steve Tusa with JPMorgan.

C. Stephen Tusa

Analyst

Just a question on the kind of timing of everything that's happening here. I think you might have touched on an update. But when would you expect to kind of have a little bit of a deeper dive on the new TT business from an Investor Day perspective? Susan Carter;Senior VP & CFO: So Steve, it's Sue, and Chris can join in with that. The first thing we're going to do is finish off the very detailed work that's going on right now on the separation of the Industrial businesses and then start building off of the base that we've got. We'll have to go through and issue some historical financial statements and then transition into that. But Chris, your thoughts?

Christopher Kuehn

Analyst

Sure. Hi, Steve. Good to meet you here virtually over the phone. To Sue's point, I think there is a fair amount of effort still left to get done. We're on track from the RMT closure to be completed here in early 2020. But right after we do complete separation, we've got some requirements to restate some prior year financial statements. And I would expect around that time, we'd provide some more information around the historical view of Trane Technologies at that point. I think from an Investor Day perspective, we are targeting kind of that September time frame with respect to getting us a chance of having a couple of quarters of closes under the new Trane Technologies structure and then be ready to walk out with a little bit more details here in the fall.

Michael Lamach

Analyst

Steve, Mike here. 1 second, Steve. I would say that, just from an internal planning perspective, once we've filed all that we need to file around the restated financials, targeting something like a 5- to 10-day period after that, after you've digested it to come back and provide more guidance. And so we'll likely structure a call, put a presentation together and lay out the 2020 guidance. And then we'll reserve until the Investor Day, report back on the last 3 years and then restate kind of going forward likely another 3-year view for Trane Technologies through 2023.

C. Stephen Tusa

Analyst

Okay. And then thanks for the color on all the TK moving parts. When would you expect kind of the orders comp to get easier? Is that kind of a -- just remind us when you would think these orders should bottom out.

Michael Lamach

Analyst

Yes. Steve, the way our revenue bottoms out, first, I would say that you probably are just going to see the bottom in both Europe and North America in the first quarter, and then it's going to still be negative, obviously, as you can see from the graphs we've got on Slide 21 in the deck, for the balance of the year. But from a bookings perspective, you recover obviously a little bit quicker than that. Although there is a fair amount of [ book in turn, ] I think that will happen in the business. And so the comps get easy third, particularly fourth quarter. So second, third, fourth quarter, you get to see bookings, I think, improving. Revenue progressively improves throughout the year in both regions.

Operator

Operator

Our next question comes from Julian Mitchell with Barclays.

Julian Mitchell

Analyst · Barclays.

Thanks, Sue, for all the help. Maybe just a question around the Climate revenue growth. Just wondered within that low single-digit commercial HVAC market assumption for 2020, what are you assuming for Asia, given orders were down through most of 2019? And how much of a jump in the U.S. do you think you'll have this year after such a good 2019?

Michael Lamach

Analyst · Barclays.

Yes. Julian, I want to be careful not to mix market expectations versus our internal businesses. So the market, I think that North America remains very healthy. We'll see growth across the board, equipment parts, services. I think that we feel good about what will happen in institutional, particularly education and health care. We expect industrial and commercial also to remain healthy. And then if I translate to our internal view in North America, as an example, we end the year at the 17% high teens kind of backlog over the prior year. So the setup for us and the setup for the market look pretty good. In Europe, where you've got the sort of flattish expectation in 2020 and still some lingering Brexit execution uncertainties, we'll continue to outgrow the market as we have been, really based on the whole sort of sustainability focus and the go-to-market strategies that we've had there. So we expect to grow -- sort of outgrow the market at least a multiple of 2x or 3x there, I would assume, off a very slow kind of growth in the underlying market in Europe. Middle East, Africa HVAC, it's going to be positive, but the patterns there are always lumpy because, particularly in the Middle East, these orders tend to be large district cooling plants. And so they're very large orders when they come, and so you get a little bit of an anomaly there. And then actually, healthy growth in China and for the AP region, in general. And again, here, the backlog that we've got in China, fourth quarter versus prior year fourth quarter, is up low double digits. So a good setup for us kind of coming into 2020, so I feel pretty good about what's happening in the commercial HVAC space. And residential, similar view, 80% of the market for us is replacement. Underlying markets still look good. Consumer confidence still remains relatively high. U.S. economy remains relatively healthy. Unemployment is low. GDP is stable, so pricing remains healthy. I think the market there appears to be pretty solid going into 2020.

Julian Mitchell

Analyst · Barclays.

And then just my second question around Climate margins. Just looking at your margin guide for the segment for 2020, backing out what you're seeing for Thermo King or Transport, it implies the non-Transport piece margins are up maybe 80 basis points or so in 2020. Just wanted to check that was roughly in line with what you were thinking and to what degree you think that number is back-end loaded, again, excluding Transport.

Michael Lamach

Analyst · Barclays.

Yes. I mean at starting point, I'll let Sue and Chris chime in. But you really end up with a pretty low quarter 4 comp that we just completed when you think about most of those impacts really were center hit on the commercial HVAC markets. And so the road map we've got here is still a strong pricing environment, probably a moderating materials environment. Our productivity pipeline looks robust, should cover all of inflation. Volume should drop through our gross margins. We don't see anything happening there, and we don't see any repeat issues that would have been in the fourth quarter. I mean, obviously, we talked about the silver lining perhaps in the cash conversion. But some of the inventory adjustments were partially a result of just an immense amount of factory consolidations that were done starting in '18 and through '19, and those don't repeat. That smooths it out as well. So I feel like we're in great shape on commercial. I think residential continues to hum along, a good conversion there. I don't see any changes there. And even in a market like Latin America, we had great success in '19. It appears to be recovering, particularly Brazil, I would highlight. Margins there are good for us, and I think that can help contribute as well.

Operator

Operator

Our next question comes from John Walsh with Crédit Suisse.

John Walsh

Analyst

And I'll echo the sentiment, a thank you to Sue for all the help. Susan Carter;Senior VP & CFO: Thank you, John.

John Walsh

Analyst

Sure. Wanted to maybe get a mark-to-market on where we stand with kind of the controls and the connected buildings platform. I know last time, I think we got an update on that revenue base. It was north of $1 billion, and you guys used to throw out some metrics around the number of connected buildings or the portfolios of buildings that you were monitoring. Can you kind of mark-to-market us on that?

Michael Lamach

Analyst

Yes. John, I would start with a caveat that if a company can actually tell you the revenue generation from their digital business, they probably don't have a digital strategy because the whole strategy really hits every bit of the value stream, from the way that you design and develop systems to not fail all the way through to the way you monetize offerings in the service business through to the way that you utilize fixed service contracts, fixed service agreements to deliver service in more creative and better ways for the customer. So you put that all together, and it's in everything that we're doing. So it continues to be the norm. I would say 100% of what we're shipping out in the applied space today is absolutely communicating. If not inside the customer's firewall, it's coming across to us with important data. We're acting on it. At last count, I think we've monetized in our commercial space alone about 20 different offerings that we put together in that space that use digital to monetize. Same thing would hold true to TK. Interesting with TK, I'm just going to kind of maybe skip to this as a little bit of a story here. When you look at ACT's 2020 forecast of 37,500 units, we look at the replacement of units on the road today in North America, and we get to a number of about 35,000 units. I mean you can think about more than 90% of the market ACT is representing could be accounted just through replacing units. Well, part of the reason that we know where these units are and whether or not they're a candidate for replacement would be through things like the telematics that would tell us how systems are operating. And so that's a great example of how the game really changes when you've got a complete digital strategy across these businesses.

John Walsh

Analyst

Got you. And then just looking at the investment in other line, obviously you covered a little bit in the prepared remarks, but that -- it's been a long time since we've seen that flat. You have the comment saying gross investment spending remains at high levels. As we think about 2020 and beyond, does that flip back to be a headwind? Or are you kind of plateauing right now on how you're thinking about your investment spending?

Michael Lamach

Analyst

Well, we're coming through some really major platform investments and have been a multiyear investment for Thermo King, let's just say, in particular. That's going to tend to kind of flatten out there but likely not in the Trane business, particularly with some of the regulatory changes that will happen between now and 2023. So it's at a very high rate. A good estimate for 2020 is it's probably as low as 20 bps of incremental and maybe as high as 50 bps of incremental that will go into the Trane Technologies portfolio for 2020. Susan Carter;Senior VP & CFO: John, I would also add that as you think about those investments, that's such a huge part of the capital allocation strategy and what we do with the business that we are a great generator of cash. We have processes throughout the company with investment review boards looking at various and sundry things. We want our businesses to bring us great ROI projects that continue our growth and continue the great capital allocation strategy that we've got. So as you think about Trane Technologies going forward, I see that great cash generation as an opportunity and a way to really do great capital allocation with investing in the businesses. And I think that should continue, and I think you'd want that to continue.

Christopher Kuehn

Analyst

I'll just affirm here, Sue, this is Chris, that it will continue that way, knowing that we have a strong free cash flow generator in Trane Technologies, and we'll be following those similar priorities for capital deployment.

Operator

Operator

Our next question comes from Jeff Sprague with Vertical Research.

Jeffrey Sprague

Analyst · Vertical Research.

Good luck, Sue. Susan Carter;Senior VP & CFO: Thank you.

Jeffrey Sprague

Analyst · Vertical Research.

Appreciate all the help. Two questions on TK. First, just aftermarket, in general. Has it been your experience historically that when you get into OE equipment downdrafts, that aftermarket actually does grow? Certainly, we've seen in some machinery and equipment markets that aftermarket doesn't turn out to be quite as countercyclical as people would have hoped. So I would imagine it would typically decline less. But the question is, does it actually tend to grow in those downcycles?

Michael Lamach

Analyst · Vertical Research.

Yes, Jeff. There's a number of things that I think that we can count on and, in some ways, drive and control even with the trailer decline forecast for 2020, and that's one of them. So if the standard aftermarket growth rates would be something kind of in the normalized 3% to 5% range, as an example, if all 35,000 North American units that are probably up for replacement wouldn't be replaced, which would be an extreme view, you'd likely see something in the high single digits. Our experience has been something maybe 8% to 10% if that were to be the case. So that tends to always pan its way out. The other thing that is interesting when you look at the auxiliary power unit bolt-on rate, think in 2016, we were talking about something in the 10% to 11% kind of bolt-on rate there. And we said, look, we think we can move this thing. And for every 2.4 units of APUs we sell, it equates to 1 trailer unit. That was a strategy to help us through 2016 and '17. We actually have increased that bolt-on rate by 10 points, so we ended the year kind of in the low 20s. The remarkable thing about that is that's with the denominator, right, increasing dramatically in terms of what was built in terms of OEM tractors put out into the marketplace. Other interesting thing there is the replacement factor that we see out there for APUs going into 2020 is roughly 102,000 units that are available. That's compared to a 99,000-unit market. So here, you've got a replacement rate opportunity that's actually bigger than a new complete. So by taking the same experience we've had around bolt-on rates moving 3, 4 points a year with even a more aged APU fleet out there, that's an opportunity for us. The NPD launches I've talked to, the new platforms, should be good. And we've worked 3 years to get these things ready for the market. And as I said in my remarks, truck, bus, rail, those will all grow, too, small truck, in particular, bus, rail, all grow, too. So those are sort of factors that we can count on, I think, in 2020.

Jeffrey Sprague

Analyst · Vertical Research.

Great. And then just to follow up on Slide 21. I appreciate you trying to help us here and that you're kind of noting the scale isn't exact. But the position of the plus 20% and the minus 40% looks pretty proportional to where the 0 is, right? And so everything on that chart, with the exception of APUs, looks like it's down less than 20% with all other actually positive. So just a little unclear how or why you'd be guiding Q1 down 20% in aggregate.

Michael Lamach

Analyst · Vertical Research.

I can't speak to the scale. Maybe Zac or Shane, who drew the scale could talk to that. But...

Zac Nagle

Analyst · Vertical Research.

Yes. I mean, Jeff, the market will be down close to 30% for trailers in the first quarter, North America trailers; Europe trailers, a similar number. APUs will be down in the 35% to 40% range. So that's really how you get there, the balance of the market being the other 40%. So it's really the decline in the areas that really outgrew in the last -- in the fourth quarter of 2018, which were trailer and APUs, and those are down the most. That's the reason.

Operator

Operator

Our next question comes from Andrew Kaplowitz with Citi.

Andrew Kaplowitz

Analyst · Citi.

Sue, thanks for all your help. Susan Carter;Senior VP & CFO: Thanks, Andy.

Andrew Kaplowitz

Analyst · Citi.

Mike, you've been talking about your focus on sustainability and improving efficiency for a long time now. But given the continued strong bookings, especially in North America and commercial HVAC, are you just seeing more awareness and acceptance of your HVAC systems capability, especially in markets like office and education, to help meet your customer sustainability goals as they look to replace their equipment? And is that allowing the business to increasingly look better than the macro data that we see like construction starts?

Michael Lamach

Analyst · Citi.

Yes. I mean first of all, it's a passion inside the company. What I'm telling you around company purpose is something that gets deeply ingrained and even how investments and projects get evaluated because that's how we think we're going to win in the marketplace, and so it's very tied out in terms of how we deploy goals and how we look at projects going forward. So that, for sure, I think, is critically -- a critical factor in all of this. When you look at some of the Dodge data, as an example, and the put-in-place which people look to, it's interesting, and I'm just going to talk obviously about North America here, which is where the Dodge data is more relevant. You take our commercial business and you split it right down the middle, 50-50, between equipment and services. And of the 50% that's equipment, you get 60% to 70% of that which is replacement, which generally is not ever going to be reported on Dodge put-in-place because we're negotiating energy service agreements, service contracts, retrofits. So that really only has the Dodge put-in-place data addressing about 15% to 20% of the business. And so as folks try to read through that to our commercial business on Dodge data or ABI data, you're probably only predicting 15% to 20% of what that looks like.

Andrew Kaplowitz

Analyst · Citi.

And then just following up on some of the comments you made on China commercial HVAC. If I look at the bookings, they look like they turned down a little in Q4, but you mentioned backlog is up low double digits. So was it just kind of timing? And can you give more color on China? I assume you continue to grow service penetration. What particular end markets are helping you in China?

Michael Lamach

Analyst · Citi.

Well, first of all, when we talk about Asia, in particular, we have to remember that China is sort of half of the business, and the rest is the rest of the region. China was actually relatively strong. The bookings were -- looked okay. Backlog, as I mentioned, is up double-digit year-over-year. And so a lot of the weakness was outside of China. And I think, in some ways, you see those markets recovering. You can think about electronics in South Korea. You can think about those sorts of markets were -- which were pretty tough. But we expect healthy growth in China and for the region in 2020, strength in health care and we think a rebound in some of the technology segments, which where we've been a big player historically.

Operator

Operator

Our next question comes from Joe Ritchie with Goldman Sachs.

Joseph Ritchie

Analyst · Goldman Sachs.

Congratulations to both Sue and Chris. Sue, you'll be missed, for sure. Susan Carter;Senior VP & CFO: Thank you, Joe.

Christopher Kuehn

Analyst · Goldman Sachs.

Thank you.

Joseph Ritchie

Analyst · Goldman Sachs.

So maybe just my first question, just following up on that China question, Mike. Clearly, you guys have done a great job growing into Tier 3, Tier 4 cities and the attachment rates. Obviously, a lot of concern right now given the virus outbreak. I'm just curious as you look forward and you think about like previous times, whether it's SARS impacting your business, have you seen any impact at all at this juncture from the virus? And how has this kind of played out for you guys historically?

Michael Lamach

Analyst · Goldman Sachs.

Well, I mean, first of all, we've had no impact yet to employees, which is important. And I think we've sent 650,000 masks is what I saw to China, so we're trying to do our part there on that. I will tell you that what we believe we know today is that best case would be China essentially going back to work on February 10. This is sort of the market in general and sort of our business as well. So if that's the case, I mean, you're talking about really a week of production, and that's just going to get pushed. I mean that demand is there. It will get pushed out. Maybe it will get absorbed in the quarter, if it's possible to do. If not, it will get pushed to the second quarter. So it's fluid. We're watching it closely. We're looking at the supply chain as well. We generally have strong supply chains. We generally tend to work in region for region. But to the extent we've got any Chinese components being imported, say, into the U.S. or Europe, we'll generally keep, in those cases, 8 to 10 weeks of inventory on hand. So again, a 1-week or 2-week issue is not going to be a problem for us with regard to that. But Joe, it's fluid, and I'm hoping that this thing is contained. And best case looks to be people are back to work February 10.

Joseph Ritchie

Analyst · Goldman Sachs.

Got it. Okay. That's helpful color, Mike. And then maybe just my follow-up here. Slide 21, super helpful, so nice job, Zac and Shane. Just curious as you kind of think about the climate business ex Transport, is there anything we need to be aware of from either growth or margin standpoint as you think about cadence for 2020?

Michael Lamach

Analyst · Goldman Sachs.

None that I can think of. Guys, anybody have any color on that? Susan Carter;Senior VP & CFO: No. What I was thinking about, Joe, was as you think about the markets, when you think about HVAC with commercial and residential, it's going to follow the same cadence that it has historically followed with Q2 and Q3 being our stronger quarters. So I think that stays in line with what we're doing. We do think that Q1 is going to be a quarter where the volume is tough and -- in buildings. So I think that one is an area where you can think about Q1 maybe not quite being at historical levels of contribution. The other thing that I would say, and I sound like I just think about cash. But I think as you think about Climate and Trane Technologies, we talked about this at the time of the [ stand-up, ] we believe that we're still going to generate 100% or greater than net income over time in the Climate business. It does tend to be a little more back-half loaded than what we've seen, although I'm sort of laughing because we did have such a huge fourth quarter for cash flow this year. But I think that's one of the impacts that you might see. So revenues sort of following normal patterns, other than the TK guide that we've already talked about, and cash flow more back-end loaded.

Michael Lamach

Analyst · Goldman Sachs.

Yes. What I'll say, Joe, is that I go back to commercial North America, which has been just incredibly strong, and it's strong across the board, meaning that the -- even the unitary and services growth have been double -- unitary spend in the teens, but the applied growth has been extraordinary. The win rates there, the pull-through of systems has been excellent. Now that does initially book and ship at generally lower margins than the unitary business. But of course, you get the long service tail in the applied business. So in the long run, it's a great business to win. But it does put a little bit of probably mix pressure within Trane, commercial, and that, again, is one of those mix pressures we saw in quarter 4 as well. And so historically, I usually get the question, and I didn't get it so far, but I'll talk about it. We end up historically something in the 15% range of Q1 EPS to the total year. And the last 3 years has been that. 6 years have been a little bit lower than that. I would tell you sort of a safer guide here would be something between 14% and 15%, just a result of that strong mix differential between applied and unitary and between TK and Trane.

Joseph Ritchie

Analyst · Goldman Sachs.

Yes. Tusa must have been caught offguard.

Zac Nagle

Analyst · Goldman Sachs.

Yes. Joe, just to add to that, we're actually -- since we're guiding OI at this point, I'd say the average for OI for Climate as a percentage of the year has been in the 15% range. It will probably be in the 14% to 15% range this year, so a little lighter in the first quarter.

Michael Lamach

Analyst · Goldman Sachs.

Thanks, Zac. I'm so used to EPS after all this time that we're going to [ talk ] about OI.

Operator

Operator

Our next question comes from the line of Andrew Obin with Bank of America.

Andrew Obin

Analyst · Bank of America.

Sue, it was such a pleasure working with you, I think, actually with multiple companies, so congrats, and good luck. Susan Carter;Senior VP & CFO: Thank you, Andrew.

Andrew Obin

Analyst · Bank of America.

Just a question. Residential construction, can you just walk us through your framework? How much visibility do you think on resi construction cycle over the next several years? And what gives you confidence that it will continue sort of to be positive?

Michael Lamach

Analyst · Bank of America.

Yes, Andy. It's such a small part of kind of what drives our business that, to us, we would far be -- far from be the experts on giving you a forecast there. I mean if you think about the res equipment business being probably 10% of the company going forward and you think about 80% of our business there being replacement, new construction doesn't move the needle one way or the other for us, really, in our residential markets. So I'd probably defer to some of the better forecasts that are out there on that one than tell you that we've got a good read on that.

Andrew Obin

Analyst · Bank of America.

Yes. I was just asking more as a lead indicator for nonres. Another question I have for you. How should we think about Trane's market share over the next couple of years? You've done a fantastic job. So how sustainable it is and what are the headwinds?

Michael Lamach

Analyst · Bank of America.

Well, I mean, when we guide, we're generally guiding on what we think the market is going to be, pricing, some sense of volume, some sense of mix. We always target our teams with market share and margin expansion, so the goals there are always higher than what you see, and I think that's a healthy thing for us to do. I feel really good about what's coming out into the marketplace, feel good about a lot of the training and development we've had around the company in terms of systems, sales and some of the more sophisticated offerings that we do around services. So I feel like there's a lot of ways to win. It's not always on the product technology, although we're a leader there, and that's a heavy part of the investment. But it's also in the way that you go to market in a way that the expertise gets played out in the channel. And as you think about what I've always said in the commercial space, these are always going to be people that are 100% dedicated on behalf of the company. This is not something that you see sort of distributors doing for us. That's such an important thing when you're trying to drive an overall system strategy and trying to sell total cost of ownership over the long run. It's a sophisticated sale generally done by very technical people. They've been doing it for a long time, and that's something that's very difficult to replicate and something we always invest in that capability. That's a big part of the secret sauce, I guess, of the business.

Operator

Operator

And that's all the time we have for questions today. I'll turn the call back over to Zac Nagle for closing comments.

Zac Nagle

Analyst

I'd like to thank everyone for joining on today's call and to remind everyone that we'll be available for questions, as always, today and in the coming days. And then we look forward to connecting with you soon on the road, in upcoming conferences and roadshows. Thank you very much.

Operator

Operator

That concludes today's conference call. You may now disconnect.