Good morning, ladies and gentlemen. Thank you for standing by. And welcome to the Trane Technologies' 2020 Q1 Earnings Conference Call. My name is Jason. And I'll be your operator for the call. The call will begin in a few moments with the speakers' remarks and then a question-and-answer session. [Operator Instructions] I'd now like to hand the conference over to your speaker today, Zac Nagel, Vice President of Investor Relations. Thank you. Please go ahead, sir.

Thanks operator. Good morning. And thank you for joining us for Trane Technologies First Quarter 2020 Earnings conference call. This call is being webcast on our website at tranetechologies.com, where you will find the accompanying presentation. We are also recording and archiving this call on our website. Please go to Slide 2. Statements made in today's call that are not historical facts are considered forward looking statements and are made pursuant to the Safe Harbor provisions of federal securities law. Please see our SEC filings for description of some of the factors that may cause our actual results to differ materially from anticipated results. This presentation also includes non-GAAP measures which are explained in financial tables attached to our new release. Joining me on today's call are Mike Lamach, Chairman and CEO; Chris Kuehn, Senior Vice President and CFO; and David Regnery, President and COO. With that please go to Slide 3 and I'll turn the call over to Mike. Mike?

Thanks, Zac, and thanks, everyone, for joining us on the call today. Under normal circumstances, I'd start today's call with a brief overview of our global business strategy and how that's enabled us to deliver strong financial results to our shareholders. But today, we're living through anything but normal times. So suffice it for today's call, although we've got a new look and feel under our new Trane Technologies branding, our long-term strategy is unchanged. With that in mind, I'm going to move directly to Slide 4 and into the heart of our presentation today. The focus of our call today is less about earnings in the quarter or even in 2020 and more about the long term health, strength and positioning of Trane Technologies as a pure-play climate control company, business conditions adapt and eventually improve in a post COVID-19 world. The depth and duration of the downturn and subsequent recovery is a multivaried equation that's impossible to solve. None of us have ever experienced anything like this in our lifetimes. And we can't effectively draw conclusions from historical reference points because there aren't any. Social distancing has never in part of our recession vernacular and it provides layers of complexity to our daily life that has far reaching personal and professional impacts that we are learning about and trying to adapt as we go. And for some, these impacts are more devastating and more personal than others. As a global leader in our field, working with thousands of customers and suppliers and touching the lives of exponentially more people. How we lead through this crisis and thing we prioritize matter deeply. The implications of leading companies' actions are far reaching. Major employer acting with a singular short-term profit focus can take down the community. Community can take down…

Thanks Mike, please go to Slide 5. During the quarter the patient which Covid-19 pandemic changed the economic landscape is unparalleled. Moving from region to region, impacting our employees, customers and communities as it spread. We’re trying technologies we began in early January forming prices management teams to confirm the pandemic. With employee’s safety as our number one priority. As we moved into February, we closed all our facilities in China. We proactively began addressing employee safety. As Mike alluded to on the previous slide, the safety measures were more than just providing PPE. We took a holistic look at how we work. Our teams proactively reconfigured our facilities to address the pandemic. We changed the way production lines flow, replacement of machine operators and created physical barriers where necessary. We implemented active screening, staggered break times, and increased cleaning measures. And frequency of cleaning measures and expedited PPE. By March, as we ramped up production in China with protective measures in place, the work of reconfiguring our facilities moved to EMEA and the Americas. We proactively sent employees home and ensured their pay would be held whole to reduce the number of employees in our facilities, to deliver essential customer orders only. This increased the safety for our employees and greatly reduced our facility output to provide time to implement the necessary safety measures fully in each facility. To be clear these safety measures were not limited to our plants. We proactively addressed employee safety in our distribution centers, offices and parts stores. All facilities were in scope. By the time April began, our plants in Asia-Pacific completed their ramp-up. Our plants in EMEA and the Americas began to ramp their production. And we expect most plants would be fully ramped early in May. Throughout the quarter our supply…

Thanks Dave. Please turn to slide number 8. As Mike mentioned, at the outset of the call, we are operating from a position of financial strength as we move through un-chartered territory in 2020. We have a strong balance sheet, excellent liquidity, and it maintains solid investment grade ratings over many years. Additionally, our consistent track record of delivering free cash flow of equal to, or better than, 100% of adjusted net income over time, with a five-year average of 107%, including an outstanding year in 2019, which delivered 118% further bolsters our strong financial position. The timing of the close of the Reverse Morris Trust transaction with Gardner Denver, on February 29th, 2020, and the receipt of $1.9 billion in cash also provided significant liquidity, owing to the rapid pace, both organizations tirelessly worked to finalize the transaction in 10 months’ time. That money has been received and is reflected in our March 31st cash balance. In addition to cash on hand, we have full access to our revolving credit facilities, the first $1 billion facility expires in March of 2021, and we expect to refinance this prior to maturity, the second $1 billion facility matures in April of 2023. Even if we were to fully utilize both facilities, we would remain well below our primary debt covenant of 65% debt to capital. Both facilities were undrawn at March 31st and remain undrawn today. Lastly, we run a relatively CapEx like business model, so our capital requirements are pretty modest at around 1% to 2% of revenues. Now, I’d like to turn the call back over to Dave, to provide details and color on what we saw in our end markets in the first quarter. Dave?

Thanks Chris, please turn to slide number 9. Broadly speaking our HVAC markets remained healthy in the first quarter, with pre-pandemic bookings and revenues largely in line with our full expectations. As the pandemic progressed across the globe bookings and revenue were heavily impacted, first in Asia-Pacific followed by EMEA then the Americas. In each region our proactive safety measures temporarily limited our uptime and our utilization. Despite the pandemic, our commercial HVAC Americas business delivered strong broad-based growth with bookings up mid-teens and revenue up mid-single digits. We saw strong demand in datacenters and from institutional customers across education, government and healthcare. Our residential HVAC business also saw strong demand with bookings up mid-single digits. With strong bookings growth in commercial and residential Americas HVAC backlog was up double digits versus first quarter of 2019. The majority of the backlog is applied systems which typically have lead times of 6 to 12 months. Our transport business was heavily impacted by the pandemic in each region. Accelerating declines already expected from the correction cycle that began last year, I'll give a more detailed update on our transport business later in the presentation. With the Covid-19 pandemic impacting EMEA for most of March, our team saw low single digit declines in both bookings and revenue. Despite the pandemic, Europe commercial HVAC bookings and revenue were up low single digits. During the quarter, Asia-Pacific was hit first and hit hardest by the pandemic with bookings and revenue down double digits. Given the pervasive impacts of the crisis, I'll give additional insights to our end markets later in the presentation based on order patterns we saw in the month of April. And now I'll turn it back to Chris to discuss the results for the quarter. Chris?

Thanks again, Dave. Please go to Slide 10. The onset of the Covid-19 pandemic significantly impacted our first quarter financial results as we took actions to protect employees and customers. As Dave mentioned on the previous slide prior to the pandemic, our global revenues in the first quarter started off largely in line with our full-year expectations. However, pandemic impacts limited our global equipment and service revenues by approximately $150 million in the quarter with almost two-thirds of the impact in Asia-Pacific contributing to our 5% organic revenue decline. Adjusted EBITDA margins were down 60 basis points in the quarter primarily due to margin impacts from the volume declines related to both the pandemic and the transport correction cycle. Negative product mix in the Americas more than offset positive price versus cost. As we delivered mid-single digit revenue growth IN commercial HVAC as compared to approximately 30% revenue declines in transport. We implemented proactive cost controls across the business and accelerated our stranded cost reduction actions contributing to a $16 million reduction in unallocated corporate costs and positive productivity versus other inflation in the quarter. Please go to Slide 11. During Q1, we delivered enterprise deleverage within gross margin rates on lower volume by managing all elements of the P&L including our decisive actions to accelerate cost reduction programs. Within the Americas region, our transport revenues were down approximately 30% as the correction cycle in the end markets was accelerated by the pandemic. Americas margins were heavily impacted by both the volume and mix impacts of the transport revenue declines. Given the size of our Americas operations, our commitment to proactively invest in employee safety and security in our plants, distribution centers, offices and parts stores added necessary costs and reduced absorption in the quarter negatively impacting margins. Margins EMEA…

Thanks Chris. Please go to Slide 14. During the month of April, we've seen global orders down approximately 20%. Looking across the regions, orders in the Americas and EMEA were both down over 20% Asia-Pacific orders were also down but under 20% as China demand is near prior year levels. Given the normal seasonality of our business and continued deterioration in economic indicators, it is unknown that these order trends will further deteriorate, stabilize or improve. In the Americas, demand for our commercial applied products has been more resilient particularly for essential end markets including warehousing, datacenters and healthcare. Unitary demand has been softening. Broadly speaking during a downturn our service and parts businesses typically sees strengthening demand as customers choose to extend the life of their HVAC equipment rather than replace it. Since this downturn is driven by a pandemic traditional HVAC services and parts demand have been limited due to access constraints at customer sites. Conversely, the pandemic has driven additional demand for our intelligence services which include remote building monitoring and indoor air quality offerings. In the residential market approximately 80% of our sales are replacement units. Impacts from the pandemic have caused declines in consumer confidence and increases in unemployment, our two main replacement market indicators. Though the overall demand is down, we are seeing order for both lower SEER products that appeal to value customers and higher SEER products that appeal to customers looking to improve indoor air quality as more people are working from home. I'll speak about our transport market outlook on the next slide. Our EMEA markets are seeing similar disruption to what we are seeing in the Americas with France, Italy, Spain and Portugal being significantly impacted. In Asia Pacific, China demand is near prior year levels while market demand in…

Thanks, Dave. Please go to Slide 16. Our strong financial condition, balance sheet and liquidity enable us to operate from a position of strength throughout the COVID-19 crisis, as demonstrated through two significant revenue downturn scenarios. The first down 15% and the second down 25%. And to reiterate, because I've heard there has been some confusion in other company earnings calls. These are not our forecasts, they're just scenarios. We want to have a response under any scenario, given the tremendous uncertainty that exists in the near term. And we want to assuage investor concern by showing a breakeven free cash flow analysis in the minus 25% scenario. What's important to note, however, is that in both scenarios, we have the financial strength to weather the storm, pay dividends, and continue to follow our core principles? We are going to remain true and uncompromising to our purpose driven sustainability strategy. And our core values, including employee safety and well-being and corporate citizenship in our communities. Anyone who knows our company and our culture knows that this is something we believe in at our core. It's who we are, and it's how we win. It's what has driven strong shareholder returns over the past decade since the last downturn and what we believe is a proven formula for sustainable, strong shareholder returns in the future. We're also going to play aggressive offense. We see this downturn as an opportunity to invest, expand market share, extend our leadership as the premier climate control company and emerge from the crisis even stronger than when we went in. We're going to continue to execute our playbook and take appropriate cost actions. We are going to be very strategic in our application. Our objective isn't to maximize 2020 earnings is to build a Trane Technologies…

[Operator Instructions] Your first question comes from the line of Scott Davis from Melius Research. Your line is open.

Hi, guys. Good morning, guys. Hope you can hear me, okay? Well, good morning. Thanks for the detail. It's super helpful, but I'm kind of intrigued by this whole indoor air quality theme overall. And I guess the question really is what did the building owners care? Is there a sense of urgency outside of obviously hospitals have always cared? But when you think of the other categories that you sell into is there - your phone's lighting up that people say, wow, we need to do a retrofit project here or is it just too early to really say?

Yes. Scott, it's too early to say, but we're looking at just sort of human behavior and in the lasting effects of what a pandemic would do to society and we see a little bit happening through our lens in China, although you can't draw exact parallels between the two. One thing for sure is that the ability to really monitor your indoor air quality and to design and make sure that from a maintenance perspective and all the controls and automation that go into making sure that it's effectively working, I think you're going to see sort of more density per square foot of all that and perhaps codes that in some parts of the world, which may have not been you know up to us I think which standard I think will change, as well food transportation codes and standards change I think going forward as well. So probably when you get through this it puts an importance. And I think particularly as buildings become tighter and tighter in terms of their design, I am talking about the envelop with the building, it’s so critical to make sure that you’re having fresh air exchange in the building, a typical building depending on what it does, might have half a dozen to dozens of 100% air changes in an hour. And the ability to make sure that’s happening and that you’re killing pathogens in - or you can in the system, or pressuring appropriately or diffusing air, or diluting air is going to be even more critical. So I think it bears a lot of opportunity going forward. I mean it's hard to - we did get through this right now, but I think the other round of it probably has more opportunity than not.

Okay, good. And then I am just kind of curious of the confidence that you have in your backlog. I would assume that 7% of your backlog includes things like hotels and stuff like that, that I would think risk of not just delays but the cancellation. So perhaps just a sense of what’s your confidence in the backlog is overall.

Scott, this is Dave. So we’re pretty confident in our backlog especially in the HVAC space, a lot of it is in the applied world. We haven’t seen a lot of cancellations there, its - we actually haven’t seen many at all, it’s pretty normal. Our TK backlog, a little bit more concerned with that. We have seen some cancellations, but it's pretty low right now. So, overall I’d say we’re pretty confident around the globe in our backlog and we haven’t seen anything that would lead us to believe that won’t happen.

Yes, Scott. If you think about, you mentioned hotels, but you could throw like retail. That’s a small part of our business, I mean retails is an example, we’ve never over last decade focused much on national accounts at all, as an example. And so if you think about our relatively high share in Unitarian and light unitary, the smallest share by design we would have, would be in retail. And if you go into hotels, the place where we play in hotels is sort of in the lobby and in the common areas. And in the larger and more complicated spaces, we really don't play in sort of individual rooms. And so the vacancy of a hotel isn't going to matter if the hotel's open, we're going to be providing equipment and services. So that is a little different, maybe a decade ago I would have said we would have had more focus on retail and national accounts and that's changed over the decade.

Your next question comes from the line of Jeff Sprig from Vertical Research. Your line is open.

Thank you. Good day everyone. Yes, my pleasure. Just first on the kind of working through these scenarios and what you're planning to do. Just want to be clear. The comment about managing the detrimental around gross margin would require extra actions. Are you planning to take those actions? Are you suggesting to us that none of us has a crystal ball but pick our revenue scenario and we should expect your detrimental to be around your gross margin rate?

Yes, that's a great question. And the first thing I would tell you is that, anybody that thinks they're going to forecast a number is only going to be surprised when the forecast meets the real world, the first minute. So the notion of really doing scenario planning is something that we've been living with for a long, long time. And although we would have done scenario planning in the past, it would have been around a general recession. So a pandemic is something new with regard to just the behavioral changes in the way that say in our case buildings would even be closed or limited in terms of access for service. And so, the pandemic, it's offered really sort of a different scenario. But once you move through the initial pandemic phase and we think through to Scott’s earlier question, where the opportunities lie going forward. It's more useful than to think about scenarios, and what open now which is done or adapt from duration of that recession. So, for us, we've looked at, I would say in increments of five points of revenue decline. One of the series of actions that we would need to take on top of the actions are already taken and hence having a playbook to do that and give us some confidence that we can maintain a reasonable amount gross margin, detrimental would be in line with that. But in doing that, we don't think there's an opportunity that we’re even doubling down in areas of innovation or doubling down in areas of productivity. Because the key to this for us is, we entered this thing, I think with a pretty wide gap relative to some of the competition and we want to come out of this with an even wider gap. And we've never been in a better position from liquidity and a talent and a technology perspective to be able to do that. So, it would be a tragedy not to really invest but things at once we can manage the decrement polls, and we can continue to really double down the important investments for growth and productivity.

And as an unrelated kind of follow on second question. Mike, you mentioned M&A kind of prominently in your - you give us a little thought of what you're interested in, kind of the priorities for the newco on standalone basis here?

Yes, it's always the strategy what needs to drive M&A and so the idea is that we would 80%, 90% of the ideas that we have would be really defined by the strategy and that hasn't changed around technology and channel for us and they tend to be really in buckets. It's the easy bolt-on technology is that need a channel or it's the channel that adding our technology would make that channel really work. Those are easy for us to do. I would tell you that are something that we're still very active with. I think some of the larger more transformative things that a company could do like ours. I think the bid ask is widened in this environment, but it makes sense over time really to have liquidity in the balance sheet to be able to look at those sorts of things if in fact, the bid ask narrow. In fact, they become attractive so we would keep all options on the table and again, this is about playing aggressive offence where we can. In a way, Jeff, our timing was unlucky. We caught a large acquisition and had hung bridge loan in April and we couldn't have been in a worse position and then you fast forward and between announcing and closing the RMT transaction in 10 months or what couldn't have been any better. And so, we really need to capitalize on that good fortune and make sure that we're parlaying that into a really good future that we can invest for the long run.

Your next question from the line of Steve Tusa from JPMorgan. Your line is open.

Hey guys, good morning. What was in total Thermo King down on revs for the quarter?

Americas I think Dave it was down - …

This is down about 30% and EMEA down out 10%, 15%, I think it was.

Okay. Got it. And I think you guys had said that the total, you said something about mid single-digit growth in commercial was at the total commercial business in the quarter?

We talked about the EMEA, I am sorry, the Americas number was up the mid sing digit, correct. EMEA was slightly down and that was really driven by the Middle East, actually Europe was up. And Asia Pacific was the hardest hit, Steve, by the pandemic as it obviously hit there first. And it was down double-digits.

Right. And in global services, you mentioned it was weak kind of across the board, what was that for globally just services for HVAC?

Yes, obviously, it was down in Asia Pacific. Globally it just did not perform as well as we thought it should have. Actually, flattish in the Americas but again we expect more out of that and we have had some disruption getting on job sites really in all aspects of the service business, whether it be service agreements, whether it be break fix, we have had some disruption. But with that said, Steve, I want you to take away, we've also saw some opportunities on it with our intelligent services and we've been added a long-time getting buildings connected. And we have over 20,000 buildings connected now and really seeing the benefit there. Customers are really seeing the benefit of being able to have those buildings serviced remotely. And diagnose if there's something wrong. As Mike said indoor air quality and in buildings is obviously there's a lot of talk about that. It's a very important aspect of our business. We're really good at it. There is lot of science around it and as office buildings around the world start ramping back up our service techs is on call to make sure we could help our customers.

One more quick one, just on the earnings bridge. Kudos to you guys for giving some sub segment detail. Mike thanks for that. But you guys don't give the earnings bridge anymore. What was kind of price material inflation on a margin basis year-over-year this quarter?

Steve, this is Chris. We were positive on a price and a cost basis on the margin bridge. And to your comments, I think that Margin Bridge has really served us well in the past when we've had, especially the last couple of years, higher tariffs and higher inflation, consciously going forward, we want to make sure we can tell the story of what's happening on a quarterly basis. So, we want to make sure we do that without the confines of a bridge. But to your question, price cost was positive, the quarter productivity was probably was positive, versus other inflation, although that's where we also saw some of the investment in our COVID-19 measures.

Your next question comes from the line of Andrew Kaplowitz from Citigroup. Your line is open.

Hey, good morning, guys. Thanks for all the color. Mike, China back to flattish demand year-over-year is relatively quick. Can you give us more color on the type of demand you're seeing? Is it more the indoor air quality products and services buildings need to be serviced or is it more delayed larger orders coming back?

Yes, I'm going to give that to Dave here. But let me kick off just a thought kind of going forward. Our business in China really is on institutional, large commercial equipment with the growing service business that service businesses, a quarter to a third of the mix, which of course, was heavily impacted. So, we recognize revenue when we ship like a chiller, or we recognize revenue when we complete a service engagement and build a client. So, there's very little progress billing or percent complete accounting that would go on smooth that out. So, it would look outsized for us because, we weren't shipping chillers. I mean, conversely, the backlog of chillers to ship in China is fairly substantial. And I think what Dave will tell you are that we're seeing it returned back to prior levels at this point.

Yes, Andrew, we have the incoming order rate for April was actually as we're still rolling up the numbers here looks like it's going to be a little bit favourable to last year, there is probably some pent-up demand there. I would tell you though, that as we track our pipeline, and this is the orders that haven't yet been booked, but they're actively being quoted, the pipeline is actually starting to show positive movements as well and that's, that's really what we start looking at is the pipeline, because that's a really good indicator as to what future activity would be. We're still watching it. But April was - April's a good sign and well, certainly a lot of attention to it in the in the rest of the quarter.

So that's very encouraging. I did want to follow up on services. You mentioned that being flat in Q1 a little disappointing. Is services going to outpace the 20% decline that you're talking about for Q2 and do you see services starting to snap back and the economy started turn on or is it too early to see that at this point?

Yes, No. I mean and maybe a little bit early to see that. But first of all, your first question, yes, we do see services outperforming the equipment in the second quarter, so it will not be down 20%. We expect that to be hopefully more in the flattish range. Your second question, do we see opportunities in services? Absolutely, one of the things that as we talked about our playbook if we have a downturn, one of the things that we're protecting is our expertise in service really around our service technicians. We're kind of ring fencing that to say that that's an area we're not going to go we're going to try to cut costs. We're protecting that because we know that as the economy snaps back, and individuals start going back to offices to work, indoor air quality is going to be super important and how you're able to help those customers understand air quality and have solutions for them. We're really going to leverage our service business in that way.

Yes. Andy, I would say that clearly a service business is not an antidote to a pandemic, it is an antidote to recession and as we moved through pandemic concerns into whatever the new normal would be going forward for building occupancy and services absolutely, we would expect to see as we have in every downturn, every recession, you're going to see capital extended and here in particular, you're going to have large commercial, large institutional customers looking at making sure that airflow air changes, diffusion, dilution, pressurization filters, are all going to be in tip top shape. So, really for us, I think that that's going to Dave's point, require every technician we've got, and it's going to require more connected buildings because customers are going to want that service as opposed to people that don't need to be in your building, right. I mean, there's no point in coming out to a facility if you don't need to if you can diagnose it first in advance and maybe even fix it remotely, which often we can do. That's going to be an opportunity. And that's a great way for us to deliver service at even higher margins and physically delivering services.

Your next question comes from the line of Julian Mitchell from Barclays. Your line is open.

Hi, good morning. Maybe just the first question on the decremental margins. So understood that firm wide, you're aiming for that or think you can hold the line at that sort of 30 percent-ish level like you had in Q1? But clearly, I think mix can play a massive role in swing that round. Your Americas decrementals in Q1 were quite a bit higher than the gross margin for example. So maybe help us understand what mix assumptions you have for the balance of the year. And whether you are very confident that you can offset swings in mix with cost actions.

Yes, Julian. First of all, in Americas, somewhat $40 million revenue differential. So the absolute dollars are relatively small for the size of the business. Actually that the detrimental is there. The cause - the first cause was not the mix with transport or the mix of service. It was really the response we took with regard to the COVID crisis. And just to give you a sense, if you ever wonder if we actually walked the talk in terms of what we say about our values around safety, we always think about March being half of the quarter. And we always think about the last week of March being half of March. And so a quarter-over-quarter if you follow all that math is the last week of March. We actually pulled the end on cord, March 23 and shut down all of our factories in Europe and in the Americas. And prioritize only the orders that were essential going into fighting COVID. And that would have ranged in 10% to 15% of the orders. We had a couple of factories where for a short time; it might have been 40% of the orders. During that time of course, you lose that absorption. But when we sent people home, we sent them home and topped up their pay to make sure they're paid their full wages or the equivalent. So any gap with any unemployment benefits would have been topped up. We made all the wage increases around the globe for any hourly associate or any service technician proceeded as planned. So we didn't delay those. We actually put them through as planned. We reclassified our medical plan. So that COVID testing and preventive care would be at no cost to employees that telemedicine visits will be added at no…

Thank you. That's reassuring to hear. Maybe just one quick follow up. And maybe it's for Michael or for Chris. On Slide 16, you've got the helpful scenarios laid out. If I look at say, scenario one sale down about 15% flow through the decremental you've talked about maybe it's a 30% drop in EBIT or EBITDA. It looks like in that scenario; the free cash flow decline is maybe a bit heavier than the operating profit. Just wondering if I had that correctly, and whether I did or not what you’re assuming for working capital within those cash flow scenarios.

I’ll start, Julian, this is Mike. I would say that if you go back to the 09 timeframe, I want to say we were three times, 3x plus cash to net income. So, we know how to get cash out of the business in a significant downturn. So, I would look for extraordinary operating cash flow in a down 25 scenario. Just so, if you go back to the 09 timeframe, you get approve positive on that point. So I am not sure if that analysis that you’re doing would be correct in that regard. Chris, do you want to add to that.

Yes, I’ll add. I mean there is maybe a little bit of where it call little conservatives I mean the numbers as well, we’re still investing capital at the normal levels you would have of 1% to 2% of revenues in both of those scenarios, Julian, whether the investments in employees or capital or otherwise that cash is there to go fund. So we can certainly talk offline, but I think that’s a reasonable scenario for us right now, little bit conservatism in there.

Your next question comes from the line of John Walsh from Credit Suisse. Your line is open.

Hi. Good morning. Wanted to go back to the service conversation and maybe find out how much of that business is really driven by contractual service versus needing to get onto the site and generating some type of spare part or something to drive the revenue.

Yes, John it's a good question. On a contractual basis, our service business is about 30%, okay. And within that 30%, there are lots of different service contracts that we have. We have a whole portfolio of different contracts. So some include parts, some do not. So there is some parts demand that's generated from that 30%. Then you move into the break fix world where it's broken. They give us a call we come out and we fix in. And then you also have a planned maintenance where you'll actually proactively plan with the customer to do a major replacement or a major overhaul on a piece of equipment.

John, it breaks out to about even thirds on the service business. So if you'd look at it that way.

A Third, a third.

Okay. Thank you for that. And then obviously in the Americas, depending on what state you're in, there are different rules around construction. But curious, once again, staying on the service topic, what you see in those states where there's a big shelter in place order and only essential work is getting done versus states where the restrictions might not be as stringent. Are you seeing real big bifurcation in how the businesses are acting in those? Is the right way, to think about going forward?

Yes, John, what I'd say, more than anecdotally if somebody is calling for service in the Americas right now, they're going to be in a critical infrastructure, a critical essential role. So, we're not getting phone calls from somebody, that's not operating or not running. So, we're in hospitals, we're in pharma, we're in food and bev, we're in datacenters would be a huge. That's the places where we are today.

Great. Thank you for that.

And I don't know of any state really that's blocked, sort of that essential activities. So, even the most stringent states, obviously healthcare and such, we're in there servicing.

Hey, Jason, do we have another question? Okay. I don't know if anyone can hear us, but that'll wrap up our call for today. We'll be around for any questions that you may have, please feel free to reach out to myself or to Shane and we look forward to speaking with you soon. Thank you.