Greetings and welcome to the UniFirst Corp Third Quarter Earnings Call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct a question-and-answer session. [Operator Instructions] I would now like to turn the conference over to Steven Sintros, President and CEO. Please go ahead.

Thank you and good morning. I'm Steven Sintros, UniFirst's President and Chief Executive Officer. Joining me today is Shane O'Connor, Executive Vice President and Chief Financial Officer. We'd like to welcome you to the UniFirst Corporation conference call to review our third quarter results for fiscal year 2023. This call will be on a listen-only mode until we complete our prepared remarks, but first a brief disclaimer. This conference call may contain forward-looking statements that reflect the company's current views with respect to future events and financial performance. These forward-looking statements are subject to certain risks and uncertainties. The words anticipate, optimistic, believe, estimate, expect, intend, and similar expressions that indicate future events and trends identify forward-looking statements. Actual future results may differ materially from those anticipated, depending on a variety of risk factors. For more information, please refer to the discussion of these risk factors in our most recent Form 10-K and 10-Q filings with the Securities and Exchange Commission. We are pleased with our strong top line performance in the quarter and continue to be excited about a number of key areas of investment in our company. As always, I want to thank our over 14,000 team partners, who continue to always deliver for each other and our customers as we strive towards our vision of being universally recognized as the best service provider in our industry. Profits in the quarter compared to our expectations in our Core Laundry operations were negatively impacted by significantly higher healthcare claims than we had forecasted, driven primarily by one very large claim as well as expenses in the quarter related to a legal matter. In addition to the impact of these discrete items in the quarter, the margins of the Core Laundry operation continue to be pressured by higher operational cost,…

Thanks, Steve. In our third quarter of 2023, consolidated revenues were $576.7 million, up 12.7% from $511.5 million a year ago and consolidated operating income decreased to $33.4 million from $33.7 million or 0.9%. Net income for the quarter decreased to $24.3 million or $1.29 per diluted share from $25.1 million or $1.33 per diluted share. As Steve discussed, due to the increase in non-cash intangibles amortization that we will be incurring as a result of the Clean Uniform acquisition, we will begin including EBITDA in the discussion of our financial performance. Consolidated EBITDA increased to $64 million, compared to $60.3 million in the prior year or 6.3%. Our financial results in the third quarters of fiscal 2023 and 2022 included approximately $8.4 million and $11.4 million, respectively, of costs directly attributable to our three key initiatives the CRM, ERP, and branding initiatives. In addition, we incurred costs related to the acquisition of Clean Uniform during the third quarter of fiscal 2023 of approximately $0.7 million. The effect of these items on the third quarter of fiscal 2023 and 2022 combined to decrease operating income and EBITDA by $9.1 million and $11.4 million respectively. Net income by $6.8 million and $8.4 million respectively and EPS by $0.37 and $0.44 respectively. Our Core Laundry operations revenues for the quarter were $501.7 million, up 11.5% from the third quarter of 2022. Core Laundry organic growth, which adjusts for the estimated effect of acquisitions as well as fluctuations in the Canadian dollar was 7.8%. The strong organic growth rate was primarily the result of strong pricing efforts over the last year to share with our customers the cost increases that we have incurred in our business due to the ongoing inflationary environment as well as continued solid sales performance. Core Laundry operating margin…

[Operator Instructions] Our first question is coming from the line of Andy Wittmann with Baird. Please go ahead.

Yeah. Great. Thanks for taking my questions. Good morning, guys.

Good morning.

I guess I just want to dig into the margins a little bit more here. That's a really big step-up for the quarter on healthcare, $4 million is not insignificant. It sounds like it's more just I mean you're self-insured up to a pretty high level. So when things episodic things happen, you have to bear that cost in the period. Is there anything related to the plan here, Steve, that has changed that you would expect that the healthcare costs would remain high like this? Or really, is this just unfortunate circumstances that arose during the quarter?

Yes. I would say it's really unfortunate circumstances. When you look at just the last couple of years, healthcare costs declined during the pandemic. There was some bounce back after that. And then we really over the last to six to eight quarters sort of seen a flattening of the healthcare costs pretty predictable. This quarter driven primarily by one claim that was over a couple of million dollars, which was, to be honest, the largest claim we've seen in the last, well, maybe ever, so it was really to answer your question, we think, extraordinary circumstances. And there's nothing in the trends we've seen up until this point or in the plan changes or anything like that, that would indicate a step-up.

Got it. Okay. So I mean so I guess the other way of kind of digging into the margins here is if you think about the benefit that you had from fuel kind of offsets the same amount that you had penalizing, I guess, on the healthcare. So the margins were down a decent amount year-over-year. So you talked about kind of other items. You mentioned merchandise I guess maybe if you could just give a little bit more commentary on other things in the P&L and maybe their magnitude. I always ask about labor and merchandise in particular, but maybe if you could talk about those. And any other factors that you think might be worth calling out inside the P&L.

Sure. Yes, I can give some additional commentary on that. Aside from to your point, the two items that we called out, the health and the legal matter largely offset by the benefit that we were seeing in energy year-over-year. The largest item outside of that impacting our margins are the item that we've sort of been talking about for a number of quarters and that would be our merchandise expense. In the quarter, we saw that about a point of headwind related to merchandise. Clean and their profitability, I had mentioned the fact that there was a nominal loss related to their operating results in our operating income was about 30 basis points as well. Outside of that, right, like there were just a number of areas that we saw some cost headwinds as a percentage of revenues across a number of different payroll areas, obviously, the effect of the challenging wage environment over the last year. And then inflation also impacting some of those other -- or other cost areas, probably most notably in the costs that we're incurring related to the running of our processing facilities. So those really are the most significant items that are impacting the margin in the quarter.

And just to add to that, Andy, many of those were anticipated. So part of the way we certainly look at the breakdown of the quarter is what did we anticipate and what didn't we? For the most part, the health -- excuse me, the energy benefit was anticipated. Most of the merchandise headwind was anticipated, although it was a bit higher than we had built in. And then Shane mentioned a number of these other areas that maybe were a little bit more unanticipated or higher than we expected. But I didn't want to give you the impression that the merchandise headwind, which was the largest piece, was largely unanticipated because, for the most part, the core merchandise amortization was within our expectations.

That makes sense. I guess just final one on this. What is the net, Shane? I know your purchase accounting is probably not totally complete, but last quarter, you had an estimate about what the intangible amortization was going to be in that. Can you just talk about what the quarterly impact is as it stands currently from the intangible amortization related to Clean so that we have that?

Yes. So if you take a look at the impact of the, on my EBITDA related to the Clean acquisition, it was about three point or $3 million. The operating loss was nominal. So the depreciation and amortization was just a little over $3 million and about $2.3 million of that was intangibles amortization.

And just to follow up on that, Andy. That's obviously not a full quarter based on where we acquired. So it will be a little higher than that in the fourth quarter.

And you had sort of prefaced.

All right. So the full quarterly run rate step-up more like, sorry, go ahead.

No. I was just going to say you had sort of prefaced your question with it, but I will caution, we are still early in the purchase accounting process. So we will be refining those over the next three quarters.

Okay. So the fully loaded quarterly run rate should be closer to like $3 million on before Clean versus after Clean run rate for the intangible amort. Is that about the right way to think about it, take the 2.3 partial quarter up a little bit?

Yeah, that's about it.

Yeah, you're in the ballpark. Yeah.

Okay. All right. I will leave it there for now and yield the floor. Thanks for the color here guys.

Thank you.

Thank you.

Our next question is coming from the line of Tim Mulrooney with William Blair. Please go ahead.

Hey, guys. This is Sam Karlov on for Tim. Thanks for taking my question. Can you talk about what you're seeing in regard to customer behavior? Have you seen any pockets of strength or weakness begin to emerge across any particular geographies or end markets?

I think it's been a pretty stable environment across our employee base. I didn't talk a lot about sales in the quarter, but the sales environment has still been pretty productive for us. From a wearer level, we still see sort of what we had talked about last quarter, pretty good stability. So we're not seeing nothing to speak of by geography or industry that I would say are particularly positive nor negative at this point based on your question.

Okay. Thanks and then a follow-up. In terms of pricing, can you just remind us where pricing is at today relative to historical standards? And does it remain elevated related to historical levels?

Yes. I would say, absolutely, the pricing that we've had to work through and our competitors as well in the market would say that pricing is up some over the last couple of years. As we've talked about before, it continues to be a very competitive industry. And so competition for new accounts is still very strong. But overall, yes, the market is still accepting some pricing. Although as we've said before, I think as some of the inflationary factors start to moderate, that may become a bit more challenging. But based on our commentary, we're still seeing on the input side, the impact of that inflation. So I think the pricing environment is still productive. And I would say pricing is certainly elevated as an overall customer base compared to a couple of years ago for sure.

Okay. Thanks.

Thank you.

Our next question is coming from the line of Andrew Steinerman with JPMorgan. Please go ahead.

This might be an old question, but separate from pricing, could you just remind us about the fuel surcharge? I do think UniFirst charges a fuel surcharge when gas is up and stops when it's down. So just remind us, when did the fuel surcharge go into effect? Has it sunsetted now? And what's that kind of revenue impact because once you sunset that, that's a drag.

So to give you some color there, Andrew, about I guess it was a little over a year ago now when fuel sort of spiked to almost $5 a gallon nationally. We did put in an incremental fuel charge, which has been partially rolled back during the course of this year as fuel has moderated. Now fuel still remains elevated from a few years ago. So we maintain a portion of that. But it has caused some portion of the say organic revenue decline. I'd be hesitant to kind of quantify it totally because there's a number of things, obviously, that impact pricing over time. So but that's the timing of when it went in and we have seen some rollback.

Right. And could you just mention like when was some of the -- you said it went in around a year ago? When was some of the roll back? Is it at a certain time?

It was I believe during our second quarter primarily.

Okay. Thank you.

Thank you.

Our next question is coming from the line of Kartik Mehta with Northcoast Research. Please go ahead.

Hey, good morning. Steve maybe just on attrition. We're starting to see some bankruptcies increase on the SMB side and I'm wondering, as you look at your customer base, what you're seeing from an attrition standpoint today versus maybe a year ago?

We have seen a tick-up in our -- what we consider overall lost accounts over the last several months. Sort of digging into that detail a little bit I can't say definitively here whether it's been because of more out of businesses or so on. But as we do business with many small businesses, it's still the biggest portion of our customer base and out of business situations has always been a decent percent of our attrition. You could probably make that connection. But we have seen some tick-up in attrition over the last few months.

And what about from an add-stop metric, just job openings, it seems like there are a lot of job openings, but it also seems as though companies have maybe pulled back a little bit on the hiring. So if you kind of look at what you see in terms of job openings at your customers versus what you're seeing in terms of add-stop metrics?

Yes. We would still view that as pretty stable. I'm not sure I would say that there's a dramatic difference from three months ago on what we're seeing there. We are hearing a little bit more anecdotally some caution from our customers. But I still believe and you see this in some of the job numbers that because of the difficulty hiring in the last year to 18 months, people have been hesitant to ratchet back on those blue collar employees that wear our uniforms and so we're still seeing reasonably healthy wearer levels.

The only thing I was going to add as it relates to the, our customer retention. During the pandemic and even the couple of years subsequent to that, our retention levels had trended favorably. I just want to make sure that we're not indicating that our customer retention levels are lower than they maybe were in the period that preceded the pandemic. At this point in time, our retention is sort of trending back closer to the experience that we had pre-pandemic.

Okay. That seems illogical. And just one last question on your ERP implementation. Obviously, I'm sure you've received some benefits. But once it's 100% installed, where do you anticipate the initial benefits? And maybe if it's possible to quantify it, if it's from an expense side or the level of benefit you anticipate?

Just to clarify, the two large initiatives on the technology side, we've kind of bifurcated between CRM and ERP. CRM is the one that we have made a lot of progress and we were mostly deployed. The ERP, we're still in the earlier stages, and it will be over multiple years before we sort of are fully installed on the ERP side. So I think your question is probably more relevant on the CRM side. And what I would say there is, as we've deployed the CRM system over our locations over the last a year and a half or so, that the locations that have been on it, the longest are starting to kind of hit their stride in terms of optimizing the new system and being comfortable with the new technology and some of the changes that were made. But there's still some work to be done as newer locations are deployed. There's a lot of training. There's a lot of data conversions, a lot of -- there is some distraction. And so I think over the course of the next year, as everyone's been on the system for a bit, we'll start to see more of the benefits. But nothing really more there to specifically quantify at this time.

All right. Thank you both. I really appreciate it.

Thank you.

Thank you.

[Operator Instructions] Our next question is coming from the line of Josh Chan with UBS. Please go ahead.

Hi. Good morning. Steve and Shane thanks for taking my questions.

Good morning.

Good morning.

Good morning. Hi. Yeah, I was wondering if you could talk about the trajectory of inflation that you're seeing. I realize you can't predict the healthcare and legal costs, but I wonder what you're seeing in terms of material, labor, production, inflation. Are you at the point of seeing any moderation in inflation in any of those areas?

Yes. I think when you break down and get to the core of inflation, certainly compared to a year ago, the cost of all those categories you mentioned are still higher. I would say that there is some moderation occurring and you read about some of it. So certain supply chain, freight cost, overseas freight, raw material costs, we're starting to see come down. But I think it's slow and there still are other vendors and inputs we use that have been experiencing higher cost in their business, including labor and we're not really seeing a moderation of. So I think it's a little bit of a mixed bag right now. But moderation is probably the right term. We're not seeing things continue to inflate at the same rate as they did over the last year, but we're still experiencing some of those higher costs. And many of them certainly have not taken a step back.

Right. Yes. That's a really helpful color. Thanks for that. And so I guess as we look into 2024, I guess could you talk about a different margin moving pieces? It sounds like inflation is still going to be a headwind but you might get some benefits from the CRM side. So how do you think about margins in '24 setting up versus where you finished in '23?

Yes. I think certainly, we'd probably stop short of really making too many predictions as and over the course of the summer, we'll be going through kind of our heavy budgeting and forecasting process. I will just kind of point to the commentary I made in the call about we're very focused right now on turning the tide on the margin trajectory. And so we have a number of things we're focused on, and we're hopeful with that focus and continuing to try to do what we need to do to optimize pricing as well as control our inputs that we'll be able to move things in the right direction. But at this point, we're not positioned to make specific commentary.

Okay. That sounds good. And then, I guess, the last one for me is more of a clarifying question. I think, Shane, you mentioned in the outlook, a more modest revenue expectations in Core Laundry, if I heard that right. Is that -- is that just because of the year-over-year comps getting tougher or is there anything to call out there in terms of revenue in Core Laundry?

Yes, I'll take that one. I think we made some commentary that our attrition had ticked up a bit. I think some of it is the year-over-year comps becoming tougher, but I think there's a little caution there in terms of the revenue trajectory. New sales continue to be strong. So I don't think it's on the new sales side. But we are just seeing a little softness in some pieces of it, some due to attrition.

Okay, perfect. Thanks for the color and thanks for the time.

Thank you.

[Operator Instructions] And at this time there appears to be no further questions.

I'd like to thank everyone for joining us today to review our results. We look forward to speaking with you again in October when we expect to be reporting on our fourth quarter performance as well as providing further outlook for our fiscal '24. Thank you and have a great day.

That does conclude the conference call for today. We thank you for your participation and ask that you please disconnect your lines.